Do you have a physical store?

YoYo Shop is 100% online and based in Australia. Unfortunately, we cannot currently offer pick up.

What are your office hours?

We are in the office Monday - Friday, 9:00AM - 5:00PM AEST.

How long will it take for my order to arrive?

Delivery times vary depending on your location within the Australia Post or Fastway network. Generally, regular post is delivered within 2-6 business days and express post within 1-3 business days. Once your order has been shipped, you'll receive an email containing tracking details on how to monitor your order's journey to your door.

What happens if a yo-yo breaks or is otherwise not fit for purpose?

We will happily offer a refund or exchange within 100 days of purchase. If you believe your yo-yo is faulty please contact our friendly Customer Service staff:

Do all YoYo Shop yoyos come with string?

Yes! All our yoyos come with at least one string either attached or in the box - some come with spares too. We take photos of yo-yos without the string attached purely for aesthetic reasons.

What is a yo-yo bind return?

The majority of yoyos these days are unresponsive and require a yo-yo bind to return to your hand.  We try to specify if a yoyo is unresponsive or not, but if you are not sure, please contact us before purchasing to ensure you are getting the right yoyo for you!  Please view the following video for a detailed explanation on how to perform a bind return: