Do you have a physical store?
YoYo Shop is 100% online and based in Australia. Unfortunately, we cannot currently offer pick up.
What are your office hours?
We are in the office Monday - Friday, 9:00AM - 5:00PM AEST.
How long will it take for my order to arrive?
Delivery times vary depending on your location within the Australia Post network. Generally, regular post is delivered within 2-6 business days and express post within 1-3 business days. Once your order has been shipped, you'll receive an email containing tracking details on how to monitor your order's journey to your door.
Tracking says "Delivered", but I have not received anything?
If you have tracked your parcel via the Australia Post website, and it says that your parcel has been Delivered, but you have not received your parcel, you will need to contact Australia Post to determine where you parcel is.
Unfortunately, once Australia Post has marked the parcel as Delivered, the receiver of the parcel (ie. you), must ring Australia Post and ask them to investigate where the parcel has gone. Once marked as delivered, the sender (ie. us) is not permitted to contact Australia Post - it must be done by the receiver. You can contact Australia Post on 1800 817 538.
When your parcel has been marked as Delivered, but you do not know where it is, sometimes the delivery person has left the parcel in a hidden place at your house. In other (rarer) cases, your parcel may have been taken/stolen from where it was left. In either case, unfortunately there is nothing we as sellers can do. We also find that when parcels are sent to workplaces, they are much more likely to be misplaced somewhere in the workplace itself. Please ask around your workplace, as it may be waiting somewhere for you to collect it.
We strongly suggest that you pay a small amount extra on your order to add the signature on delivery option to your order. This will mean that your parcel will only be left at your house if you sign for it. If you are not there, a card will be left, and you will have to pick up your parcel from the local post office.
If this situation occurs, there will be no refunds because as far as we can see (from the Australia Post Tracking) the parcel has been delivered. In this situation please contact Australia Post and they will try to find the missing parcel.
What happens if my parcel gets lost?
If your order does not arrive in a reasonable time, contact us on our contact page, and we'll get in touch with Australia Post to see if they can find it. This process can take up to 10 business days, but is usually quicker.
If Australia Post cannot find your package, we will ONLY refund/resend IF you have chosen insurance as a shipping option when you check out. If you do NOT choose insurance, we are unfortunately unable to help you further.
The lesson here is - always add Insurance to your order!
Do all YoYo Shop yoyos come with string?
Yes! All our yoyos come with at least one string either attached or in the box - some come with spares too. We take photos of yo-yos without the string attached purely for aesthetic reasons.
What is a yo-yo bind return?
The majority of yoyos these days are unresponsive and require a yo-yo bind to return to your hand. We try to specify if a yoyo is unresponsive or not, but if you are not sure, please contact us before purchasing to ensure you are getting the right yoyo for you! Please view the following video for a detailed explanation on how to perform a bind return:
What's with YoYo Yo?
YoYo Shop Australia was originally run by Jon and Toby until a couple of years ago, when the original owners wanted to go a different direction. They contacted us (the owners of YoYoYo.com.au in Australia) and asked if we wanted to take over. We jumped at the chance, as YoYo Shop has a great history here in Australia, so we wanted to keep that going! (How many companies have put a yoyo into space!)
We had a great relationship with Toby for years before this, so he trusted us to keep their hard-work going and to take YoYo Shop onto bigger and better things!
YoYo Shop is dedicated to bringing you the most popular yoyo brands! We focus on popular brands such as YoYoFactory, Yomega and Duncan! For a wider range of more obscure and less-known brands, check out our sister-site, yoyoyo.com.au!
We decided to keep both shops running in parallel, as they have their own unique look and feel, and showcase a different range of yoyos. They are both run on individual shopping platforms, so that if one goes down, the other should still be up! (that's our hope anyway!).